It may be possible to cancel an order within 5 hours of it being placed. Please email us at contact@filehoping.com to request a cancellation. KANNCY makes NO guarantee that we will be able to cancel your order. You can manage and track the order you placed online by contacting the customer care team at contact@filehoping.com. You will need your order number and email address. However, once the order begins processing in our system, we may not be able to amend it. Please take extra care when placing an order, as does not accept any changes on orders that have already been processed. By placing an order, you expressly agree to follow and abide by these terms.

RETURN

We at hope you love your new purchase. If you are not satisfied, you can return the item(s) within 18 days after the last items' delivery date, a refund to in-store credit or the original payment method will be issued based on your preference.

 Please contact customer care via live chat, Phone, and Email to initiate a return. We are available from Monday through Friday 9 am to 5 pm PST. If our agents are busy at the moment, please leave your order number and items for return, we will get back to you once we are available. We currently do not offer exchanges. Please note a $7.99 return fee will be deducted from your total refund if refunded back to your original payment method for US orders. Only one return allowed per order. To avoid additional return fees, please wait for your entire order to arrive before initiating a return. Refund to store credit will now be processed within 7 business days after your return package arrives at our warehouse. Refund to original payment method will now be processed within 18 business days after your return package arrives at our warehouse. You will receive an email notification once we receive your return package. You can review our return policy below.

RETURN CONDITIONS

  • We will not refund any items that are worn, damaged, stained, scented, washed, or altered in any way. All items must have tags.

  • We will not refund any Final Sale, Accessories, life style, lingerie or Intimate items.

  • We will not refund any items that are sent back without filing a return request.

  • If an item is returned to us damaged, worn or in an unsuitable condition, you will not be refunded. KANNCY reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, might charge a cleaning/restocking fee.

  • Returns are domestic orders in 48 states (not including Alaska, Virgin Islands, Puerto Rico or Hawaii). 

  • In the event that you make a purchase during a promotion where the total discount you received is dependent on the total cost of the order (ex. Buy More, Save More Sale) and you wish to return the item(s), the discount you qualified for is subject to change to a lower discount as dictated by the promotion. A refund will then be recalculated according to promotional terms.

  • Return have a $7.99 USD flat fee if you choose refund to original payment method and using our discounted label. Return shipping fee will be waived if you choose store credit refund. You may also ship through your preferred courier at your own expense. Please see the self return Instruction below.

*PLEASE NOTE THAT THE SHIPPING FEE FOR YOUR ORIGINAL ORDER IS NONREFUNDABLE.

 

DEFECTIVE PRODUCT

If you have quality issue to report, you can contact our customer care team within 5 business days of receiving your product here and we will assist you with the return and refund process.

 

REMORSE 

If you purchase from us and you're no longer need this product, you can return the item purchased. This return will cost you a small fee of 7.99$. Please make sure the package is  packed properly to avoid any damage in transit. 

RESPONSABILTY

 

  • Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.
  • As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you'd like them returned to you, we may ask you to cover the delivery cost.
  • We are not able to refund any tax or duty charged by customs border office.

 

FEEL FREE TO CONTACT US WITH ANY FURTHER QUESTIONS OR CONCERNS AT:
E-MAIL: contact@filehoping.com

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