Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to contact@filehoping.com
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at contact@filhoping.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
We accept Paypal And Google Wallet And Credit Card (Visa,Mastercard, American Express, Discover Card)
Once your payment has been received, we will send you a notification email to inform you about the order.
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
please read our shipping policy page for more info.
Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order
Once your order is shipped, you will receive a confirmation email with a tracking number. *If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.
If you have any concerns with your order, please contact our Support Team at contact@filehoping.com and they will be glad to assist you. Most emails are answered in the same business day.
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